Terms and Conditions

Privacy Policy

Your privacy is important to us. It is The Shine Academy’s policy to respect your privacy regarding any information we may collect from you across our website, https://theshineacademy.co.uk, and other sites we own and operate.

• We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
• We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
• We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
• Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
• You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
• Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

Safeguarding Policy

At The Shine Academy, all of our teachers are DBS checked. Before commencing work with us, we ensure that we check all of our prospective teacher’s qualifications, experience and seek references from previous employers. Teachers understand our Code of Conduct and Safeguarding Policy. Lessons take place on our premises.

Illness and Cancellation Policy

Courses are booked and paid for in advance. Bookings are not confirmed until payment has been received. 

Where a child is unable to attend a class during term, we will offer other session times for them to attend that week where available.

A maximum of one cancellation will be granted per term with the correct notice given. Please see below for correct notice and relevant charges. Any subsequent cancellations will be charged at the full cost of the lesson. 

- More than 48 hours notice: No charge

- 24-48 hours notice: 50% charge

- Less than 24 hrs notice: Full charge

Change of details

Parents must inform us of any change in address, contact details, student health or condition and also if there is a change of Guardian / Carer. These changes and any other relevant change should be made in writing to christine@theshineacademy.co.uk

Allergies

We are kindly asking that all parents ensure that they have made The Shine Academy aware of any allergies that your child may have and that we, at the study, are informed of any medical devices and or medication that would be required if anything were to happen.

Full payment indicates that you have read and agree to these terms and conditions.

Online Safety Policy

Classes are conducted on Zoom. A parent or guardian remains responsible for their children during the online classes and must be aware of what is showing on or in the background of screens at all times. The Shine Academy does not accept responsibility for what is said or shown on screen by remote participants, and we expect parents/guardians to be vigilant at all times. As a safety precaution we disable participant screen sharing during the online classes. Please see our Safety Policy Tab for full details.

The parent/carer agrees that the pupil shall be deemed to be in the care and control of the parent/carer throughout the programme, and the parent/carer shall be responsible for the conduct and welfare of the pupil throughout the programme.

Occasionally, recordings may be taken by us of the classes, to be used in future publicity. We will inform you of this in writing before the session if that is the case, and only do so with all parents/guardians/participants written consent.

The parent/carer agrees to indemnify The Shine Academy against any liabilities or losses, which can include loss of profit, which may arise from any act or omission of the parent, carer or child.

The Shine Academy will ensure that all activities take place in premises with the relevant insurance in place, and that all tutors have been subject to appropriate DBS checks.

The person making the booking is responsible for providing any updated information regarding emergency contact numbers.

Notice of Copyright

Except where expressly stated to the contrary, copyright in all the material on the website (and ancillary sources) including text, video, audio, graphics, charts, diagrams (and like material) is strictly owned by The Shine Academy.

This website and its contents are Copyright © The Shine Academy. As authors of material, we reserve full moral rights.

Jurisdiction

This Legal Notice including Disclaimer and the Notice of Copyright shall be governed by and construed in accordance with the English Law and The Shine Academy agrees to submit any dispute arising out of the using the product or service or website to the exclusive jurisdiction of the Courts of England and Wales.